As a consultant, I might help you (re)design your callcenter, (re)motivate your call center agents, and train & coach them to get better results, raise more profits, and still be happier as human beings!
My reputation in this field is strongest with organization development projects and communication skills trainings - and I can help you find and train your in-house coaches and trainers, and learn them the trade!
Your customers deserve a smooth customer service!

Every organisation has its vision, its mission and its values. No doubt, you are having some too...: Just go over to the wall in your seminar room, and I'll bet they are there somewhere...
Now is the time to get these values into practice! In an ideal world, your collaborators should be living proof of what your company stands for.
But bringing down the values from the wall, and get them into life, might prove to be rather difficult.
Here is where I can help. I have developed a series of (customizable) programs to get your people to radiate the beliefs and the principles of your organization, and bring you more results along the line...